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1. Where can I pay?

Click here to view SingPost's SAM kiosk locations.

2. Do I need to pay extra?

No, you just need to pay the exact purchase amount.

3. Do I need to provide any slip?

No, this is a totally automated payment process and the system will update the merchant your payment status.

4. When should I make the payment after I have placed an order?

The payment must be made within 48 hrs after you have placed an order with any MOLPay merchants.

5. Who should I contact for payment verification?

You can either contact the online merchant directly or email to MOLPay support team.

6. How to pay via SAM?

STEP 1 : on the touch screen, select "Pay Bills"

STEP 2 : on the touch screen, select "Others"

STEP 3 : on the touch screen, select "MOLPay"

STEP 4 : Read the T&C then touch the "OK" button

STEP 5 : Enter 10 digit Tran ID and then touch the "OK" button

STEP 6 : Enter 4 digit PCode and then touch the "OK" button

STEP 7 : Wait for system processing

STEP 8 : Check and ensure the information displayed on the screen is correct, then touch "OK" button

STEP 9 : on the touch screen, select "NETS" to make payment using NETS card

STEP 10 : insert NETS card into the machine and key in PIN

STEP 11 : payment status will be displayed on screen

STEP 12 : collect the receipt from machine

SAM by Singpost FAQ

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